Read employee reviews and ratings on Glassdoor to decide if Arriva Group is right for you. If our service doesn't live up to your expectations we want you to tell us about it, so that we can try to put things right. Arriva buses are runinging a adequate bus service but just 2 minutes before or after arriva bus Stagecoach are operating a much better bus service Rate Arriva’s value and service. Why shut down the old app when the new one isn't ready yet! When they do turn up they stink and are overcrowded. Kids standing out in cold for ages. college stundents use this service and so do people with jobs. The website is worse than their service in Milton Keynes, and given that I had to make 40 complaints in the first 6 months of the last school year for buses not turning up, buses leaving children at stops when empty, and refusing to take Arriva-issued vouchers, it’s going some. If our service doesn't live up to your expectations we want you to tell us about it, so that we can try to put things right. To make a complaint, please contact our Customer Services team by clicking here. About. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. I will be calling the complaints line as this is completely unacceptable and outrageous for a bus to completely bypass the main bus terminal. Arriva Bus UK originates from Arriva’s acquisition of companies Grey-Green in 1980 and British Bus in 1996.A fleet of over 5,000 buses and a team of around 20,000 employees help Arriva UK Bus to deliver at least 90% customer satisfaction. The suggestion through signaling (positive or negative) and the complaint represent an important channel of communication with the customers, beyond to constitute a fundamental contribution for the control and the improvement of the quality of the offered service. Glassdoor. Initial Arriva complaints should be directed to their team directly. Arriva couldn't get any worse if they tried. No complaints I use a bus for work (Woking, route 91) and have done for years. GB. Will Arriva Customer Services speak to my Insurance Team or Solicitor in the event of an accident? But as a arriva click driver you … college stundents use this service and so do people with jobs. New app shambles Cannot get the same info that was on the old app. Can I get on Arriva buses in my disability scooter? You can find contact details for Arriva above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. It takes me well over an hour and half to get home from work most nights because buses are late. Complaint. What is the depot disciplinary procedure? The app is an absolute disgrace. Small Pros & Big Cons Pros: 320 service solid. If we can't give you an answer straight away we may need to launch an investigation and get back to you. Can I make a complaint on behalf of someone else? Arriva Bus UK originates from Arriva’s acquisition of companies Grey-Green in 1980 and British Bus in 1996.A fleet of over 5,000 buses and a team of around 20,000 employees help Arriva UK Bus to deliver at least 90% customer satisfaction. The whole process should take no longer than 10 working days. 1, 4, 5 and 6 are completely unreliable. Read 3 more reviews about Arriva Bus (UK) Only the latest review will count in the company's TrustScore Katie Blackey 1 review. Join the 733 people who’ve already reviewed Arriva Bus (UK). Arriva (former Autotrans) is the leading scheduled coach service operator in western and coastal Croatia and a member of the international corporation Arriva by Deutsche Bahn, present in 14 European countries. When waiting 20+ minutes for a bus at peak times (a regular occurrence), expect it to be a single decker where everyone is packed together like sardines. If you need assistance for a complaint or you have a report to send to Arriva you can write us. To make a complaint, please contact our Customer Services team by clicking here. Does not tell you where the bus is. If our service doesn't live up to your expectations we want you to tell us about it, so that we can try to put things right. Compare Arriva with other companies before you buy. GB. A bus just came 8 minutes early and drove off right in front of me when i have places to me. Tel: +44 (0)191 520 4000 E-mail: enquiries@arriva.co.uk Arriva Bus Help Portal. To send us your request, fill out this form and send it. By consistent I mean if 1 bus a day is on time it's a massive talking point for my colleagues and I … GB. Arriva is possibly the worst bus service in Milton Keynes. Southern Counties North West and Wales North East and Yorkshire Midlands Select a region. The suggestion through signaling (positive or negative) and the complaint represent an important channel of communication with the customers, beyond to constitute a fundamental contribution for the control and the improvement of the quality of the offered service. I lived in Germany for 10 years (parents being in the army) and the buses run with efficiency and the tech is so more advanced. college stundents use this service and so do people with jobs. if the bus is late, the driver is not at fault unless and official complaint … On a sunny day arriva bus is like sitting in a greenhouse. Arriva couldn't get any worse if they tried. Run regularly and I have n't encountered problems with the reply a greenhouse losing... The latest review will count in the company 's TrustScore Matt 2 reviews consistent basis, buses late. Service in Milton Keynes drove off right in front of me when have. 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